An SMS campaign is one of the most cost effective marketing strategies in ROI,
as the stats a show that most people do check their text n messages..
Vs the vast majority of people who do not open an email message!
A few FAQ's:
- 1 SMS is 160 characters in length. You can send longer messages using a process called concatenation. We use special characters to join the SMS together and deliver them as one message.
- We charge for each SMS sent, not each message sent ie
- If you send 10 messages that are 160 characters and under (1 SMS) in length, you will be charged for 10 messag
- If you send 10 messages that are 306 characters and under (2 SMS) in length, you will be charged for 20 messages
Re Client Contact Lists:
- You can upload a CSV file with all your contacts.
- What is the best way to format the CSV file?
"Mobile", "Firstname", "Lastname" eg "61403456789", "John", "Smith" - Do I have to pay for messages that are bounced?
Yes, with our current policies we charge for delivery to the network. Due to the time sensitive nature of SMS we stop attempting to deliver messages after 72hrs. We encourage our users to keep their lists as clean and up-to-date as possible to eliminate paying for undeliverable messages. - If I use a <firstname> variable in my message can that make my message too long?
We count every character in a variable. If you have a message that is 152 charcters in length and the name that is inserted into the variable is 9 characters in length you will be charged for 2 SMS (152 + 9 = 161). We suggest that you find the longest name in your list and keep enough spare characters in your message to allow for it. - Do spaces and line breaks add to my character count?
Yes, each line break, space and carriage return adds to your character count. - 1 space = 1 character
- 1 line break = 2 characters
- Average delivery time:
10 seconds -for messages delivered to active handsets - Hosting:
Rackspace dedicated servers
Managed servers, guaranteed 99.9% uptime - Transactions:
SSL123 certificate
Secure encryption by Thawte - Average delivery rate:
500 per minute
Larger campaigns take longer - Gateway:
Multiple Transmitter/Receiver
We have multiple binds for increased traffic - Security:
Preset limits to minimise spam
We have limits and IP banning to eliminate spam - Average delivery success:
97%
For messages delivered to active handsets - Reporting speed:
12hrs
Most reporting is immediate, give 12hrs for all results - Credit Cards:
Visa, Mastercard & Amex
We can also credit via Paypal or EFT on request.
